GENERAL
Where do you source your leather and thread?

Leather

We source all our leather from Wickett and Craig tannery located in Pennsylvania, USA. Specifically we use their traditional harness leather for our products.

Thread

We use Ritza Tiger thread for all our products. This is a braided polyester thread and is the gold standard in the leather goods industry.
Will the leather look exactly the same as in the photos?

Similar, but not exactly, no! Each item we sell is made with a unique piece of leather, each with its unique beauty and no two pieces are exactly the same.

The product you receive will look very similar to the photos, but there may be some very slight differences in color and texture, due to the nature of leather and the tanning process.

Is it normal to have some slight marks or scratches on the leather?

Each piece of leather is unique and came from a cow who lived a full life so may have some very small marks or scuffs on it, from things such as bug bites or cow brands. However these marks or scratches will not be very big or noticeable and will blend in once your item starts to patina. Another top tip is to use some leather balm to help with any scratched leather.
Why is it hard to put cards in and out of my wallet pockets?

It is normal for the leather card pockets to feel tight and stiff when you first use them. However after use, the leather will soften and loosen up. When you first receive your wallet, each card pocket will hold 1-2 cards. After it has worn in, you will be able to fit another card or two.
Is 'Full Grain' leather better than "Genuine' leather?

Yes! Full grain leather is the highest quality leather you can buy. The 'full grain' cut is the very top layer of the animal hide. You can still see the grain in most full grain leather cuts! It is the most durable cut and will develop a rich patina over time.

Genuine leather, on the other hand, is what you'll usually find in your cheap department store wallets. Genuine leather is barely leather. Think of it as the MDF of leather. It is made up of all the leftover scraps of the hide, it is blended up, mixed with some glue or other compound, then spread out to form what you know as genuine leather. It is cheap, will crack or break easily and is generally a huge waste of money!

SHIPPING
How long does it take for y'all to make my item?

Every order is hand-made so please allow 3-5 business days for our team to make your order before it is shipped. You will get an email notification once your order has shipped.
How long does shipping take?

USA

All USA orders are shipped via USPS and shipping time depends on your selection at checkout.

USPS Ground Advantage - 2-5 Business Days ($)

Priority Mail - 2-3 Business Days ($$)

Priority Mail Express - 1-3 Days ($$$)

All 'free shipping' orders will be shipped USPS Ground Advantage.

CANADA

Canadian orders are also shipped through USPS.

Standard - 6-20 Business Days

Priority - 5-9 Business Days

INTERNATIONAL

International orders are shipped either through USPS or UPS, depending on the country. Standard base shipping can take 3-4 weeks to deliver. Priority shipping is more expensive, but will be quicker to ship.

*Please note, international orders will have to clear customs and may occur fees such as duties, VAT, duties and handling fees. These fees are the buyers responsibility to pay.
Will there be extra fees on my international order?

International orders will have to pass through customs when reaching the destination country. To be released from customs, certain fees may be due, including, but not limited to:

  • Import duties/taxes
  • VAT
  • Carrier fees
  • Customs fees

As the buyer, you will be contacted by the customs office on how to pay and are fully responsible for these fees.
What happens if my order never arrives?

Sometimes there are delays in the mail system and you don't receive your order when expected, especially during the holiday season. These delays are out of our hands and there's nothing we can do to help with this. However, if the mail carrier looses your package and/or tracking says it's delivered but it hasn't, please send us an email at support@withersleathercompany.com and we will make it right!
Why hand-sewn?

We hand-sew all of our small leather goods using the 'saddle stitch' method. This is preferable to machine stitching as it is stronger and looks better (in our opinion!) The saddle stitch method 'locks' each stitch so if one stitch ever comes undone, none of the other stitches will be compromised, unlike machine stitching.

Also, hand-sewing is one of the most fun and satisfying parts of leatherwork!

RETURNS & EXCHANGES
What is your return policy?

We want you to be 100% satisfied with your leather goods, so we offer a 30 day return policy. If you do not like your item for any reason, we will send you a return label and you can return or exchange your order completely for free!

What is eligible to be returned?

Any unused item, that was shipped to an address in the US, and has not been customized, is eligible for free returns/exchanges. If you are not in the US, you may be eligible to return your item, but you will have to pay for shipping and customs fees.
What condition does my item need to be in to be eligible for a return or exchange?

To be eligible for a return or exchange, your item needs to be in a 'like new' condition free from and signs of wear.
How do I start a return/exchange?

To begin a return or exchange please send us an email at support@withersleathercompany.com.